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1. All products you buy from us have clear origin
All of our products are imported, and have clear origin. We want to create the customers confidence in our products, and make them feel safe when purchasing and using ours.

2. How long does the warranty last?
-All of our products are guaranteed and exchanged in the first 7 days (for the valuable products, depending on specific ones, are covered by longer warranties).
-Customers have the right to check the products before receiving and pay the shippers by cash.
-Our shop will give customers a five-time refund if the products are found to be fake or inaccurate compared to the advertisement.
-Customers will be advised on the products by the customer care staff when needed.

3. Warranty Terms?
-Customers buy products from our shop and discover the defects before using them (the defects resulting from manufacturing).
-The products are still in warranty period (7 days return and exchange).
-If the 7-day warranty expires, our shop will support customers to exchange for the new product with the lower price if they want.

Warranty Policy - Exchange and Return

1. The information we collect
We will collect information about you when you place an order on our website. When you fill your personal information to make a purchase, you will be required to enter the following information: your full name, a phone number and a valid address. You can still access and browse our website without giving your information.

2. What do we do with your information?
We pledges that we only use the information we collect for specific purposes: Call to confirm information for the delivery; improve the customer care service and research the market.

3. Cookies
Cookies are a small piece of data sent and stored on your computer by the web browser while browsing a website. Cookies allow the website or the provider's system to identify your browser and store certain information. We use cookies to understand and store your activities in order that we can meet your needs in the future access.

4. Do we give your information to other people?
We pledge not to sell, trade or use any other forms of commerce to customers' personal information. We collect your information for the only purpose of providing after-sale service to customers of Car seat cover store.
We may be required to disclose personal information of customers in special circumstances related to law or when they violate our Terms of Service.

Privacy Policy - Data Collection

Your order has been confirmed. Your order will be processed and will be shipped in 24 hours. Please be aware of our text or call regarding your order. For other concerns you may reach us at https://www.facebook.com/celestialfragrance.store

Congratulations!
Your order is complete.

Full Name:

Confirmation and Receipt

Phone Number:

Address:

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Total amount:

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1. SHIPPING COST
Shipping costs are free nationwide, except some special circumstances that the fee will be charged and the customers will be informed in advance.

2. SHIPPING TIME
We pledge to deliver the products within 7 days from the day the order is placed successfully.

3. TERMS OF DELIVERY
3-4 days if customers are in the city and urban area.
4-7 days if the customers are in the remote rural area.
Please note that the delivery time will be longer than expected during holidays or when disaster strikes.
We hope you understand this situation.

Customers are advised to check the products before paying in order that you can give timely feedback if there is any mistake.
If the products are damaged in transit, our shop will be responsible for sending you a new package (same products). You just need to return us the damaged ones.

Shipping Policy - Logistics Partner

Order Form:

First Name*

Last Name*

Phone Number*

Address*

Province, City, Barangay*

Landmark*

AFTER CONFIRMING YOUR ORDER, CLICK 'GET STARTED'
TO CHECK YOUR ORDER STATUS. THANK YOU!

Promotion ends in:

Order Form:

Promotion ends in:

First Name*

Last Name*

Phone Number*

Address*

Provine, City, Barangay*

Landmark*

Payment*

NOTE FOR XENDIT PAYMENT: After clicking "CONFIRM ORDER"  you will be redirect to secure payments via XENDIT to complete your purchase securely.

First Name*

Last Name*

Phone Number*

Address*

Province, City, Barangay*

Landmark*

AFTER CONFIRMING YOUR ORDER, CLICK 'GET STARTED'
TO CHECK YOUR ORDER STATUS. THANK YOU!

Promotion ends in:

1. Shipping Costs
We offer free nationwide shipping, except in special circumstances where additional fees may apply. In such cases, customers will be informed in advance.

2. Shipping Time
We are committed to shipping your order within 2 days from the date of the purchase.

3. Delivery Terms
3-4 days for customers in cities and urban areas
4-7 days for customers in remote or rural areas

Please note that delivery times may be longer during holidays or in cases of unforeseen events such as natural disasters. We appreciate your understanding.

4. Product Inspection & Returns
Customers are encouraged to check their products before making payment to ensure accuracy. A video of parcel unboxing for return/ replacement and refund claims is also required. If there is any issue, please provide timely feedback.

In the event that products are damaged during transit, Lush Fragrance will take full responsibility and send you a replacement of the same items. You will only need to submit the video unboxing and return the damaged products to us.

Shipping Policy - Logistics Partner

Your order has been confirmed. Your order will be processed and will be shipped within 24-48 hours. No rush shipping & No Cancellations of order will be entertained. Please be aware of our courier's text or call regarding your order. For other concerns you may reach us at info@lushfragrance.com.

Thank you for your order!

Full Name:

Confirmation and Receipt

Phone Number:

Address:

Landmark:

Total amount:

₱

1. Information We Collect
When you place an order on our website, we collect certain personal information necessary to process your purchase. This includes your full name, phone number, and a valid address. However, you can browse our website without providing personal details.

2. How We Use Your Information
We are committed to using the information we collect solely for the following purposes:

- Confirming order details and delivery information
- Enhancing customer service and support
- Conducting market research to improve our products and services

3. Cookies
Cookies are small data files stored on your device by your web browser while browsing our website. They help us recognize your browser and retain certain information to enhance your experience. We use cookies to analyze and store your browsing activity, enabling us to tailor our services to better meet your needs in future visits.

4. Sharing of Information
We do not sell, trade, or share your personal information for commercial purposes. Your information is collected solely to facilitate order fulfillment and after-sales service for Lush Fragrance customers. However, we may disclose your information if required by law or if you violate our Terms of Service.

Privacy Policy - Data Collection

1. Product Authenticity
At Lush Fragrance, we guarantee that all our products are authentic and sourced from reputable suppliers. We are committed to ensuring customer confidence by offering products with a clear and verifiable origin, so you can shop with trust and peace of mind.

2. Warranty Duration
All products come with a 14-day warranty period for returns and exchanges.

Certain high-value products may have extended warranty coverage, depending on the specific item.

Customers have the right to inspect products before accepting delivery and can pay the courier in cash upon satisfaction.

Our customer care team is available to provide guidance and assistance regarding product usage and concerns.

3. Warranty Terms & Conditions
The warranty covers manufacturing defects discovered before use.

The product must be within the 14-day return and exchange period to qualify for a warranty claim.

If the 14-day warranty has expired, customers can still exchange the product for a new one at a discounted price, subject to availability.

We strive to provide the best quality products and customer support to ensure your satisfaction.

Product Warranty &
Guarantee Policy